A globally leading BPO delivers seamless customer services with wire-speed VoIP traffic for work from home users
This renowned BPO organization is a technology-enabled global service provider, specializing in customer engagement and improving business performance. It partners with ambitious, progressive executives around the world to future-proof their businesses and stay ahead of the competition and customer expectations. It aims to create exceptional customer engagement, accelerate digital transformation, and deliver actionable customer experience insights.
  • Potential loss of productivity as users had to switch to work from home swiftly due to pandemic-inflicted lockdown
  • Poor customer experience as a result of transmitting live voice traffic over poor internet connections
  • Concerns about regulatory compliance & data privacy as client data had to be delivered to WFH users
  • Business risk due to lack of visibility and control over endpoints and users’ activities
  • Application & Desktop Virtualization (VDI) solution
  • Zero Trust Application Access Gateway
  • Identity and Access Management
  • Linux-based hardened live OS in a USB drive
  • User productivity was maintained at pre-Covid levels
  • Improved customer and user experience
  • Met regulatory compliance and ensured data privacy
  • Reduced TCO by about 50% & optimized OpEx
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