Support
Accops Product End-of-Life Policy
At Accops, we are committed to providing our customers with high-quality products and services. We periodically retire products and services at the end of their lifecycle to ensure our offerings remain secure, efficient, and aligned with market trends. This document outlines our End-of-Life (EOL) policy,including key stages and timelines to help customers plan effectively.
Key Stages of the End-of-Life Process
End-of-Life Announcement (EOLA):
a. Definition: The formal notification that a product or service is entering its End-of-Life journey.
b. Impact: Customers are informed of the product's retirement timeline, including key dates for the end of support and other milestones.
End of Sale (EOS):
a. Definition: The date the product or service is unavailable for purchase.
b. Impact: New licenses, subscriptions, or hardware units will not be sold, although existing customers may continue to use the product.
End of Engineering (EOE):
a. Definition: The point at which no further engineering or development efforts will be made for the product.
b. Impact: No new features, enhancements, or bug fixes will be released after this date.Security updates may still be provided until the End of Support.
End of Support (EOSP):
a. Definition: The final date on which technical support, security updates, and other maintenance services will be provided.
b. Impact: The product is no longer supported, and customers are encouraged to transition to alternative solutions.
End of Life (EOL):
a. Definition: The final stage in the lifecycle, marking the complete discontinuation of the product.
b. Impact: The product is no longer maintained, supported, or available for use.Customers must have fully migrated to an alternative solution.
Product Types and End-of-Life Timelines
End-of-Life timelines may vary depending on the type of release. The table below provides guidance on the typical timelines for different product types using a T+(months) format:
Product Type
End of Sale
End of Engineering
End of Life
End of Support
Major Feature Releases
T+12 months
T+12 months
T+24 months
T+12 months
Long Term Support Releases (LTSR)
T+36 months
T+36 months
T+60 months
T+60 months
Limited Releases
T+3 months
T+3 months
T+6 months
T+6 months
Major Feature Releases:
- These releases contain GA (General Availability) features and can be used by all customers.
Long-Term Support Releases (LTSR):
- These releases will receive long-term security updates and critical fixes for an extended period but will not include major functional upgrades.
Limited Releases:
- These are targeted releases provided to specific customers before an actual release to address their specific requirements.
T:
- Product Release date.
Customer Responsibilities and Recommendations
Stay Informed:
- Regularly review our product lifecycle updates and announcements.
Plan Ahead:
- Assess your current deployments and plan migrations well before the End of Support date.
Upgrade or Transition:
- Transition to newer products or supported solutions to maintain security and functionality.
Engage with Support:
- Contact our support team for guidance on migrations and upgrades during the End-of-Life process.
Additional Resources
For more details on specific product timelines and available alternatives, please visit our product lifecycle page Accops - Product Release, or contact support@accops.com.
By understanding our End-of-Life policy, you can ensure a smooth transition and minimize disruption to your operations.
Product Lifecycle Updates
INTRODUCTION
At Accops, we are committed to delivering reliable, secure, and innovative products and services. As part of our ongoing effort to maintain the highest quality standards and enhance customer value, we periodically retire older products in line with our Product Lifecycle policy. This ensures we can focus our resources on supporting and improving the solutions that best meet your evolving needs.
Terminology Reference
Release Date
The release date is the day when a new product is officially made available for customers to use or purchase.
- Major Release: The first release of the year is considered the major release (e.g., 4.0, 5.0). It is a stable version that customers can continue using until the next major release.
- Quarterly Feature Releases: These releases (e.g., 4.1, 4.2) include new features and bug fixes, providing incremental improvements to the product.
- Service Pack (SP) Release: SP releases focus on bug fixes and are usually hotfixes for specific customers (e.g., 4.1 SP1).
End-of-Life Announcements (EOLA)
An End-of-Life Announcement (EOLA) is the formal notification that a product or service will enter its End-of-Life phase. It informs customers about the product's retirement timeline, key dates for the end of support, and other important milestones, allowing them to plan for upgrades or replacements.
End of Engineering (EOE)
The point at which no further engineering or development efforts will be made for the product. No new features, enhancements, or bug fixes will be released after this date. Security updates may still be provided until the End of Support.
End of Sale (EOS)
EOS the date the product or service is unavailable for purchase. After this date, customers can no longer order the product, though existing customers may continue to use it, and support or service may continue until the product reaches its End-of-Life.
End of Life (EOL)
The final stage in the lifecycle, marking the complete discontinuation of the product. After this point, the product will not receive feature or security updates, bug fixes or official technical support. Customers are encouraged to upgrade or replace it with a newer version.
Recent and upcoming Lifecycle of Accops core products:
1. Accops HySecure
HySecure Version
Release Date
EOL Announcement
End of Engineering
End of Sale
End of Life
7.3
23 Feb 2026
To Be Announced
7.2/7.2 SP1
9 Dec 2025
20 Feb 2026
31 Aug 2026
31 May 2026
31 Aug 2027
7.1 (Build: 157)
7.1 SP-1 (Build: 25)
7.1 SP-1 (Build: 25)
11 July 2025
20 Feb 2026
31 Aug 2026
31 May 2026
31 Aug 2027
7.0 (Build: 648 / Build 651)
7 Feb 2025
20 Feb 2026
31 Aug 2026
31 May 2026
31 Aug 2027
5.4 SP5/SP6
23 Feb 2024
30 Aug 2024
30 Aug 2025
30 Aug 2025
30 Aug 2026
Note:
- Accops OS 5.4 is based on CentOS 7, which has reached its end of life (EOL). This means that security patches for Accops OS 5.4 will no longer be available. However, security fixes in the Accops HySecure gateway can still be provided. It is highly recommended to migrate to Accops OS 7.0 to continue receiving the latest OS fixes.
- NA: Not Announced
2. Accops HyWorks*
HyWorks Version
Release Date
EOL Announcement
End of Engineering
End of Sale
End of Life
4.0 / 4.x
Jan 2026
To be Announced
3.6/SP1/SP2
30 Oct 2025
16 Feb 2026
15 Aug 2026
15 May 2026
15 Aug 2027
- T: Product Release Date
- NA: Not Announced
What Does End-of-Life Mean?
We understand that transitioning to new solutions can take time, and our team is here to help ensure a smooth process.
The EOL process marks the formal retirement of a product, ensuring our offerings remain aligned with current security standards and customer needs. This process includes key stages such as the End of Sale, End of Engineering, End of Support, and the final, End of Life. Each stage is designed to give you ample time to transition to alternative solutions or newer product versions.
Why Is This Important?
Understanding the lifecycle of our products helps you:
- Plan upgrades and transitions proactively.
- Maintain security and functionality.
- Avoid service interruptions.
Learn More
To understand more about the stages of the End-of-Life process, timelines, and how they vary by product type, please visit our detailed End-of-Life Policy document:
Read the Full End-of-Life Policy
If you have questions or need assistance, our support team is here to help. Contact us at support@accops.com or call us at 1800-120-ACCOPS.
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