A globally leading BPO delivers seamless customer services with wire-speed VoIP traffic for work from home users
This renowned BPO organization is a technology-enabled global service provider, specializing in customer engagement and improving business performance. It partners with ambitious, progressive executives around the world to future-proof their businesses and stay ahead of the competition and customer expectations. It aims to create exceptional customer engagement, accelerate digital transformation, and deliver actionable customer experience insights.
Potential loss of productivity as users had to switch to work from home swiftly due to pandemic-inflicted lockdown
Poor customer experience as a result of transmitting live voice traffic over poor internet connections
Concerns about regulatory compliance & data privacy as client data had to be delivered to WFH users
Business risk due to lack of visibility and control over endpoints and users’ activities